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Send: Why People Email So Badly

Posted on June 7th, 2009

Send: Why People Email So Badly and How to Do It Better, Revised Edition

Funny, engaging, and oh-so-practical, Send is the ultimate etiquette handbook for email, making David Shipley and Will Schwalbe the “Miss Manners” resource for the digital age. Full of practical insights, Send is an invaluable resource for anyone who uses email, and is guaranteed to help you “think before you click.”

We are not the only fans of this important book. We asked psychologist, science journalist, and bestselling author Daniel Goleman to read Send and give us his take. Check out his exclusive guest review below. –Daphne Durham

Daniel Goleman is an internationally known psychologist who lectures frequently to professional groups, business audiences, and on college campuses, and is the author of many bestselling books, including Emotional Intelligence and most recently, Social Intelligence.(more…)

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10 Responses to “Send: Why People Email So Badly”

  1. Denton Says:
    June 7th, 2009 at 9:38 am

    5.0 out of 5 stars
    “Native speaker’s” grammar book of e-mail
    If you are naturally good at writing good e-mails, how do you teach someone else to compose better e-mails?

  2. Meyshia Says:
    June 7th, 2009 at 11:55 am

    4.0 out of 5 stars
    Don’t give it away, you’ll never get it back!
    In these days of constant email, anything that helps educate about good email use and etiquette is a good idea in my book.

  3. Neith Says:
    June 7th, 2009 at 1:25 pm

    4.0 out of 5 stars
    Short and sweet
    … perhaps itself a bit like an email! I personally prefer email for most of my communications, and I think my kind don’t get a totally fair shake in this book.

  4. Kylee Says:
    June 7th, 2009 at 6:50 pm

    5.0 out of 5 stars
    A Must-Own for both the Savvy and the Clueless
    This breezy tome will do an excellent job of making a savvy writer from even the most oblivious Luddite.

  5. Durand Says:
    June 7th, 2009 at 9:52 pm

    5.0 out of 5 stars
    Should be Required Reading!
    “Do you know someone who drives you crazy with their email? Then rush out and buy this book immediately.

  6. Yamir Says:
    June 8th, 2009 at 1:21 am

    4.0 out of 5 stars
    Mind your language
    The Party of the First Part: The Curious World of LegaleseFor some reason people turn off their brain when sending emails — this book is an lively guide to being smart about…

  7. Henriette Says:
    June 8th, 2009 at 9:00 am

    5.0 out of 5 stars
    More like “Eats , Shoots & Leaves” than Strunk & White
    If you enjoyed the arched-brow humor of Eats, Shoots & Leaves: The Zero Tolerance Approach to Punctuation, then you’ll enjoy “Send.

  8. Phinnaeus Says:
    June 8th, 2009 at 2:52 pm

    5.0 out of 5 stars
    Help for today’s communicator
    Hello reader
    I have found the help I need at last.
    In my workplace people write an email rather than picking up the phone or turning around and talking…

  9. Edgerton Says:
    June 8th, 2009 at 2:53 pm

    4.0 out of 5 stars
    Send: The Essential Guide to Email for Home and Office
    Easy to understand even if you are not too computer literate. Would have been helpful to be able to read a paragraph or two before purchase.

  10. Waldemar Says:
    June 8th, 2009 at 7:02 pm

    5.0 out of 5 stars
    Learned what I didn’t know I didn’t know
    This is an easy read with lots of great info packed into a small volume. The authors’ credentials are hard to beat, and the info is laid out in categories making it easy to go…

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